Job Opportunities

Required Knowledge/Skills/Job Qualifications:

• Minimum 6 months (1 year or more preferred) general office experience.
• Basic computer skills, including; 10-key experience, and knowledge using Microsoft Office (version 2007 or later – the more knowledge the better)
• Excellent customer service and problem-solving skills.
• Able to add, divide, subtract, and multiply accurately.
• Ability to type 20 wpm with 80% accuracy or higher.
• Deal well with people both on the phone and in person.
• Willing and able to fill in extra hours for staff who are out ill or on vacation.
• Ability to write legibly and use proper writing conventions.

This position ALWAYS requires a high degree of accuracy and the ability to learn very quickly. At times, it also requires a lot of patience, the ability to deal calmly and politely with difficult people and difficult situations and to work well in high pressure situations.

Tasks and Responsibilities:
Duties include but are not limited to:

• Make reservations by phone and in person.
• Entering reservations using lodging software.
• Assisting guests with problems.
• Opening the office in the morning or closing the office at night (depending on shift).
• Checking phone messages.
• Processing payments (cash and credit card) for lodging, and complete daily settlements.
• Checking guests in and out.
• Taking complete and accurate messages for staff.
• Cleaning office and common area.
• Organization skills; such as document filing, creation of forms and other documents.
• Checking incoming email, assessing and responding.
• Ability coordinate with housekeeping regarding room status